Return Policy

Due to the nature of our products being food items, we are unable to accept returns once an order has been delivered, unless the product is faulty.

Non-Returnable Items

• Opened food products

• Perishable goods

• Products damaged due to improper storage after delivery

Faulty or Incorrect Orders

We will offer a refund or replacement if:

• The item is damaged on arrival

• You receive the wrong product

• The product is faulty or unfit for consumption

To be eligible, you must:

• Contact us within 48 hours of delivery

• Provide clear photos of the product and packaging

• Keep the item until the issue has been resolved

Refunds will be processed to the original payment method within 5–10 working days once approved.

Shipping Policy

At London Grub Kitchen, we take great care to ensure your order is prepared, packed, and delivered safely.

Order Processing

• Orders are typically processed within 1–2 working days.

Delivery Method

• Orders are dispatched using a tracked courier or Royal Mail service, depending on parcel size and destination.

Delivery Times

• Standard delivery usually takes 2–5 working days after dispatch inside the United Kingdom. Times outside may vary.

• Delivery times are estimates and may vary due to courier delays or external factors beyond our control.

Shipping Costs

• Shipping costs are calculated at checkout and are based on order size and delivery location.

Delivery Issues

• Please ensure your delivery address is correct when placing your order.

• London Grub Kitchen cannot be held responsible for delays, lost parcels, or failed deliveries caused by incorrect address details or courier issues.

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the issue.

London Grub Kitchen is committed to protecting your privacy and handling your personal data responsibly.

 Information We Collect

 may collect and process the following information:

• Name

• Email address

• Phone number

• Billing and delivery address

• Order details and purchase history

How We Use Your Information

Your information is used to:

• Process and fulfil orders

• Communicate with you about your order

• Respond to enquiries or customer service requests

• Improve our products and services

Data Protection

• We do not sell, rent, or share your personal data with third parties for marketing purposes.

• Payment details are handled securely by trusted third-party payment providers and are not stored by London Grub Kitchen.

• We take appropriate measures to protect your data against unauthorised access.

Cookies

Our website may use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent for marketing communications at any time

For privacy-related enquiries, please contact us at: m.achaibou@londongrubkitchens.com.